10% OFF YOUR FIRST ORDER, ONE ORDER = THREE TREES PLANTED

Shipping + Returns

SHIPPING 

PLEASE NOTE: We endeavour to process, pack and post orders within three (3) business days, however this could take longer during periods of high demand. Due to COVID-19, there may be delivery delays beyond our control, we do apologise for any inconvenience this may cause. 

We use Australia Post to ship and track orders from the Sunshine Coast, Queensland, AUS.  Orders placed on this website will be shipped from AUS and invoiced in Australian Dollars (AUD). Carriers and shipping fees may vary depending on the service chosen and the shipping destination. While shipping usually takes 2-10 business days, postage during peak periods or to locations in Western Australia, Northern Territory and rural areas can take a little longer. If you do not receive a tracking number (and have checked your 'spam' folder), please contact us here.  All items will be sent without a signature required at the receivers end.  

We are happy to announce that we offer a flat rate for all of our customers.  Below are the rates for regular and express shipping:

Under $100 - $9.95 (regular), $15.95 (express)

$101-$199 - $12.95 (regular), $18.95 (express)

$200 + over - FREE

All products are inspected for damage and packed with the utmost care, however we are not liable for damages incurred during shipping. This is the responsibility the delivery company and should be discussed with the provider.

+ INTERNATIONAL SHIPPING

We are so excited to announce that we now ship worldwide! Shipping costs vary for each country and will be automatically calculated upon checkout.  

International orders placed outside Australia may be subject to customs or import fees. Any customs or import fees are to be paid by the recipient once the parcel reaches its destination. Customs policies and import duties vary widely from country to country and unfortunately we do not have control over them. You can contact your local customs office for more information.

If you refuse a shipment from Wander + Wild, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package back to Wander + Wild.

+ ORDER COLLECTION

Orders are available for collection from our Warehouse in Caloundra on Monday's only.  You may arrange a time to collect your order between 10am-1pm.  Please contact us to confirm a time. 

RETURNS  

We want you to fall in love with your Wander + Wild shopping experience and making you happy brings us so much joy!  Our wish is for you to be happy with the items you have chosen, and we’ll always work hard to find a solution for our wonderful customers.

If you're not satisfied with your purchase or the sizing isn’t quite right, we’ll gladly accept your item/s back for RETURN ONLY within 14 days from the date of purchase if it is unworn, unused, unwashed and undamaged with tags still attached.  Returns found to be otherwise will be returned back to you at your expense.

If a complementary Wander + Wild cream, cotton backpack was received with this order, please also return this to us, unused and in its original condition.

We recommend trying on all pieces immediately upon delivery of your order to ensure you’re able to get in touch with us if you wish to return an item within the 14 day window.

All items must be returned in the condition that you received them in or the refund may not be valid.  Unfortunately we are unable to offer exchanges at this time.  If you are needing a different size, a new order will need to be placed and shipping paid for.   The return cost of all items are the responsibility of the purchaser and all shipping costs are non-refundable.  Shipping rates for a small business can be quite costly and we thank you so much for your understanding with this.   

 

+ HOW TO RETURN YOUR ITEMS FOR A REFUND:

1. Contact us by using our contact form within 14 days from the date of purchase. Please include your full name, order number and the item you are wishing to return.

Subject Line:  Please use "RETURN #*your order number*" as the subject line.

Please do not DM us on Instagram or Facebook with order enquiries as it is very difficult to keep track of all of them.

Once we have accepted your return and providing it meets our protocols, we will email you our return shipping address. 

2. Please carefully re-package all items (including cotton backpack) by re-using the satchel we sent to you by turning it inside out and ensure all items are safe and well protected inside. You may use your own satchel or box if required.  Please ensure the package is firmly sealed prior to sending. Please be advised that if items are damaged in transit, their return may be refused.

3. Please include a note inside your parcel with your full name and order number. The cost of return shipping is the responsibility of the purchaser.

4. Please lodge your parcel at your nearest post office. We strongly recommend you pay for tracked shipping, as we do not accept any responsibility if your returns get lost in transit. Please keep your tracking number somewhere safe in case you need to track its whereabouts.

Once we have received your returned item, in a new/unused /unworn condition, you will be issued with a refund for the purchase value.  We aim to refund you within 14 days of receiving the returned item to the payment method you used during checkout.

Please note: If you have purchased your item with a discount code, you will be refunded the exact value you paid for your item, not the full RRP.

 

FAULTY ITEMS

We quality check every item that is packed and shipped out and have a strict quality control procedure. If for some reason you think you have received a faulty item, please contact us within 5 business days of receiving your item so that we can discuss the fault and offer you a resolution.  Please keep in mind that our gumboots are handmade and may have slight human error that could vary on each pair. This is the beauty in purchasing a natural, handmade product - no two items will ever be identical! 

10% OFF YOUR FIRST ORDER

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